Terms of Service

OVERVIEW

Welcome to Vitance.

The terms “Vitance”, “we”, “us” and “our” refer to Vitance Technology (HK) Limited. We operate this website and online store, including all related information, content, features, tools, questionnaires, products and services made available through it, collectively referred to as the “Services”.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referred to in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They include important information concerning orders, personalised nutrition recommendations, disclaimers and limitations of liability.

By visiting, accessing, interacting with or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited under the laws of the Hong Kong Special Administrative Region.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNT

You may browse our website without creating an account.

However, you must be at least 18 years old to:

• complete a nutrition questionnaire;

• receive a personalised nutrition recommendation;

• communicate with our AI nutritionist regarding a nutrition plan;

• create an account; or

• purchase any product through the Services.

By using these parts of the Services, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

You may be required to provide information including your name, email address, delivery address, billing information, payment details and information relevant to your nutrition plan.

You represent and warrant that all information you provide is accurate, complete and current, and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.

You must notify us promptly if you suspect any unauthorised access to or use of your account.

You may not sell, transfer, assign or license your account to another person.

SECTION 2 — SERVICE AREA

The Services and products offered through this online store are intended solely for customers located in the Hong Kong Special Administrative Region.

We currently deliver only to supported addresses within Hong Kong.

We do not accept orders for delivery to Mainland China, Macau or any other jurisdiction.

We reserve the right to refuse or cancel an order where the delivery address falls outside our supported delivery area.

SECTION 3 — NUTRITION QUESTIONNAIRE AND PERSONALISED RECOMMENDATIONS

Vitance products are not available for purchase as individual supplement particles or standalone ingredients.

To purchase a Vitance nutrition plan, you must first complete our nutrition questionnaire. Based on the information you provide, our system may use artificial intelligence and other decision-support tools to generate a recommended combination of nutritional supplements.

The recommendation may take into account information including:

• age;

• lifestyle;

• dietary habits;

• nutrition goals;

• sleep and exercise habits;

• known allergies;

• existing health conditions;

• medications or supplements currently being used; and

• other information you choose to provide.

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

Incomplete, inaccurate or outdated information may affect the suitability of a recommendation.

You should update or inform us of any material change in your circumstances before placing a new order or continuing with a nutrition plan.

SECTION 4 — ADJUSTMENTS TO YOUR NUTRITION PLAN

The initial combination of supplement particles included in your nutrition plan is generated based on the questionnaire information you provide.

Individual particles cannot be purchased separately through the online store.

If you wish to add, remove or otherwise adjust any supplement particle in your recommended plan, you must communicate with our AI nutritionist through the adjustment process made available by Vitance.

Any requested adjustment may be subject to further questions, safety checks, ingredient availability and other relevant considerations.

A requested adjustment is not confirmed until the revised nutrition plan is displayed or otherwise confirmed to you through the Services.

You are responsible for reviewing the revised plan carefully before submitting your order.

We will not substitute a confirmed supplement ingredient or dosage with a materially different ingredient or dosage without notifying you.

If a confirmed product or ingredient becomes unavailable, we may contact you to offer one or more of the following options:

• an adjusted nutrition plan;

• delayed fulfilment;

• removal of the unavailable item with an appropriate price adjustment; or

• cancellation and refund of the affected order or affected part of the order.

SECTION 5 — HEALTH AND MEDICAL DISCLAIMER

The Services, including the nutrition questionnaire, AI-generated recommendations, AI nutritionist communications, product information and other content, are provided for general nutrition, wellness and educational purposes only.

They are not intended to:

• diagnose, treat, cure or prevent any disease;

• replace advice from a doctor, pharmacist, dietitian or other qualified healthcare professional;

• provide emergency medical assistance;

• constitute a medical diagnosis or prescription; or

• recommend that you begin, stop or alter any medication or medical treatment.

You should consult an appropriate healthcare professional before using nutritional supplements if you:

• are pregnant or breastfeeding;

• are under medical supervision;

• have an existing medical condition;

• have known allergies or sensitivities;

• are taking prescription or non-prescription medication;

• are preparing for surgery or medical treatment; or

• have any concern about whether a product is suitable for you.

Do not disregard, delay or replace professional medical advice because of information provided through the Services.

If you experience a serious or unexpected reaction, stop using the affected product and seek appropriate medical attention.

The effectiveness and experience of nutritional supplements may vary between individuals. We do not guarantee any particular health outcome, physical result or noticeable effect.

SECTION 6 — OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately.

However, product packaging, colour, appearance, particle shape, size and other visual characteristics may differ slightly from images displayed on your device due to screen settings, photography, production updates or packaging changes.

Minor visual differences that do not affect the identity, safety, quality or intended use of a product will not constitute a product defect.

Product descriptions, ingredients, packaging and availability may be updated from time to time.

We reserve the right to:

• discontinue a product or ingredient;

• update product packaging or presentation;

• limit the quantity available for purchase;

• refuse to supply a product where we reasonably consider it inappropriate or unsafe to do so; and

• restrict products or Services to particular persons or delivery areas.

Nothing in this section limits your rights where goods are defective, unsafe, incorrectly supplied, materially different from their description or otherwise fail to comply with applicable law.

SECTION 7 — ORDERS

When you submit an order, you are making an offer to purchase the products included in your confirmed nutrition plan.

An order is not accepted until we have:

• received the order;

• successfully processed or authorised payment; and

• issued an order confirmation or otherwise confirmed acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• payment cannot be authorised;

• information provided is incomplete or inaccurate;

• the order appears fraudulent or unauthorised;

• the delivery address is outside Hong Kong;

• a product or ingredient is unavailable;

• there is an obvious pricing or product information error;

• fulfilling the order may create a safety or compliance concern; or

• the order breaches these Terms.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Products purchased through the Services are intended for personal use only and must not be purchased for commercial resale, redistribution or export.

SECTION 8 — ORDER CANCELLATIONS

You may cancel an order at any time before it has been dispatched.

To cancel your order, open the order details page using the link provided in your order confirmation email and follow the cancellation instructions.

Once an order has been dispatched, it can no longer be cancelled.

Where a cancellation is successfully completed before dispatch, the relevant payment will be refunded to the original payment method.

Cancellation and refund processing times may vary depending on your bank, card issuer or payment service provider.

SECTION 9 — RETURNS, REPLACEMENTS AND REFUNDS

For health, hygiene and product safety reasons, we do not accept returns or exchanges after an order has been dispatched, including where the products remain unopened or unused.

Exceptions may apply where a product:

• arrives damaged;

• is defective;

• has a broken or tampered seal upon delivery;

• is missing from the order;

• is incorrect;

• is expired upon delivery; or

• otherwise does not comply with the confirmed order.

You must notify us of any such issue within 7 days after receiving the order.

Returns, replacements and refunds are governed by our Returns and Refund Policy, which forms part of these Terms.

SECTION 10 — PRICES AND PAYMENT

All prices displayed through the Services are stated in Hong Kong dollars, unless expressly indicated otherwise.

Prices, discounts and promotions may change without notice.

The price applicable to an order will be the price displayed at the time the order is submitted and confirmed in the order confirmation.

Any delivery fees or other charges will be shown before you complete payment.

As our Services are limited to Hong Kong, customers will not ordinarily be charged customs duties or import charges by Vitance. However, you remain responsible for any charges resulting from circumstances outside the ordinary scope of a Hong Kong local delivery.

You agree to provide accurate, complete and current billing, payment and account information.

You represent that:

• you are authorised to use the selected payment method;

• the payment information provided is accurate;

• the payment provider is authorised to process the transaction; and

• you will pay all charges properly incurred in connection with your order.

We may use third-party payment service providers to process payments. Your use of those services may also be subject to the provider’s terms and privacy policy.

SECTION 11 — PROMOTIONS AND DISCOUNTS

We may offer discount codes, promotional prices, complimentary products, credits or other benefits from time to time.

Promotions may be governed by separate conditions, including eligibility requirements, validity periods, minimum purchase amounts and usage limits.

Unless expressly stated otherwise:

• promotional offers cannot be exchanged for cash;

• discount codes cannot be combined;

• promotions cannot be applied retrospectively;

• promotional benefits may be limited to one use per customer or account; and

• we may withdraw or modify a promotion before an eligible order is submitted.

Where separate promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

SECTION 12 — SHIPPING AND DELIVERY

Delivery is available only to supported addresses within Hong Kong.

Any delivery date or delivery timeframe provided through the Services is an estimate and is not guaranteed.

Delivery may be affected by circumstances including:

• courier delays;

• severe weather;

• public holidays;

• access restrictions;

• incomplete delivery information;

• failed delivery attempts;

• service interruptions; or

• events beyond our reasonable control.

We are not responsible for delays caused by events beyond our reasonable control, but we will use reasonable efforts to assist where appropriate.

Risk of loss or damage passes to you when the order is successfully delivered to the delivery address or received by a person authorised to accept it on your behalf.

You are responsible for providing a complete and accurate delivery address, recipient name and telephone number.

If delivery fails because the information you provided is incomplete or inaccurate, or because you fail to receive or collect the order, you may be responsible for any reasonable redelivery costs.

SECTION 13 — INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, trade names, logos, text, questionnaires, recommendation logic, graphics, photographs, illustrations, videos, audio, software, interfaces, designs and arrangement of content, are owned by or licensed to Vitance, our affiliates or our licensors.

They are protected by applicable copyright, trademark and other intellectual property laws.

You may use the Services only for your own lawful, personal and non-commercial purposes.

Without our prior written consent, you must not:

• reproduce, republish or distribute material from the Services;

• modify or create derivative works from the Services;

• commercially exploit any content;

• copy or recreate our questionnaires, recommendation outputs or interfaces;

• use our trademarks, logos or branding;

• extract or compile product, pricing or recommendation data; or

• remove copyright, trademark or proprietary notices.

No licence or ownership right is granted to you except for the limited right to use the Services in accordance with these Terms.

SECTION 14 — THIRD-PARTY SERVICES AND OPTIONAL TOOLS

The Services may include features, tools, payment services, logistics services or other functionality provided by third parties.

We may not control or monitor all aspects of those third-party services.

Your use of third-party tools may be subject to separate terms and privacy policies imposed by the relevant provider.

To the extent permitted by law, Vitance is not responsible for the independent acts, omissions, availability or content of third-party service providers.

This does not exclude responsibility where Vitance remains legally responsible for providing the product or service concerned.

SECTION 15 — THIRD-PARTY LINKS

The Services may contain links to third-party websites, platforms or content.

These links are provided for convenience only and do not necessarily constitute an endorsement.

We are not responsible for the accuracy, availability, security, content or practices of third-party websites.

You access third-party websites at your own discretion and should review their terms and privacy policies before using them or making a transaction.

Questions or disputes relating solely to a third-party product or service should be directed to that third party.

SECTION 16 — RELATIONSHIP WITH SHOPIFY

Vitance is powered by Shopify, which provides the e-commerce platform used to make the Services available.

However, all purchases made through the Vitance online store are transactions directly between you and Vitance Technology (HK) Limited.

Shopify is not the seller of Vitance products and is not responsible for product selection, nutrition recommendations, order fulfilment, customer service, refunds or other aspects of the transaction between you and Vitance.

To the extent permitted by applicable law, you acknowledge that claims arising directly from a Vitance product or transaction should be directed to Vitance rather than Shopify.

Nothing in this section limits any rights you may have directly against Shopify under applicable law or under a separate agreement between you and Shopify.

SECTION 17 — PRIVACY

Our collection, use, storage, disclosure and processing of personal data are governed by our Privacy Policy.

Because the Services are hosted through Shopify and supported by other service providers, information you submit may be processed by Shopify and other third parties that assist us with functions including:

• hosting;

• payment processing;

• data storage;

• customer support;

• analytics;

• communications;

• order fulfilment; and

• delivery.

Some service providers may process personal data outside Hong Kong.

Please review our Privacy Policy for further information about how personal data is used, transferred and protected.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 18 — FEEDBACK AND REVIEWS

If you submit a review, suggestion, idea, photograph, testimonial, comment or other feedback to us, you grant Vitance a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, adapt, publish, display and distribute that material for operating, improving and promoting the Services.

This licence does not transfer ownership of your feedback to Vitance.

You represent that:

• you own the feedback or have permission to submit it;

• the feedback is accurate and based on your genuine experience;

• you have disclosed any payment, free product or other incentive connected with it; and

• its use will not infringe another person’s rights.

We are not required to publish, retain, respond to or compensate you for feedback.

We may remove or decline to publish content that is unlawful, misleading, abusive, obscene, defamatory, fraudulent, irrelevant or infringes another person’s rights.

You remain responsible for the content you submit.

SECTION 19 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies or omissions relating to matters including:

• product descriptions;

• recommended combinations;

• pricing;

• promotions;

• availability;

• delivery charges; or

• estimated delivery times.

We may correct errors and update information at any time.

Where an obvious error materially affects an order already submitted, we may contact you to confirm whether you wish to proceed on the corrected basis or cancel the affected order and receive a refund.

We will not rely on this section to avoid responsibility for knowingly misleading information or obligations that cannot lawfully be excluded.

SECTION 20 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

• breach any applicable law or regulation;

• commit fraud or submit false information;

• impersonate another person;

• interfere with the operation or security of the Services;

• upload malicious code, viruses or harmful material;

• collect another person’s personal data without authority;

• harass, threaten, abuse, defame or harm another person;

• infringe intellectual property, privacy or other rights;

• submit misleading, unlawful or obscene content;

• send spam or unauthorised advertising;

• resell, exploit or commercially reproduce the Services;

• bypass access restrictions or security features;

• scrape, crawl or extract data without permission; or

• use automated systems in a manner that places an unreasonable load on or disrupts the Services.

We may restrict, suspend or terminate access where we reasonably believe these Terms have been breached or where necessary to protect users, Vitance or the Services.

SECTION 21 — SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your account or access to the Services where:

• you materially breach these Terms;

• we reasonably suspect fraud, abuse or unlawful conduct;

• your use creates a safety, security or legal risk;

• you misuse the nutrition recommendation or ordering process; or

• suspension is otherwise reasonably necessary to protect Vitance, another person or the Services.

Termination will not affect:

• an order already accepted, unless separately cancelled;

• payment obligations already incurred;

• rights and liabilities arising before termination; or

• provisions that are intended by their nature to continue after termination.

SECTION 22 — DISCLAIMER OF WARRANTIES

We will provide the Services with reasonable care and skill.

However, except as expressly stated in these Terms or required by applicable law, we do not guarantee that:

• the Services will always be uninterrupted or error-free;

• all website content will always be complete or current;

• a personalised recommendation will produce a particular result;

• a product will have the same effect for every person; or

• every feature will remain available permanently.

Information provided through the Services is general nutrition and wellness information and should not be treated as medical advice.

Nothing in these Terms excludes or restricts any warranty, condition, right or remedy that cannot lawfully be excluded or restricted.

SECTION 23 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence, where such liability cannot lawfully be excluded;

• fraud or fraudulent misrepresentation;

• defective, unsafe or incorrectly supplied goods where liability cannot lawfully be excluded;

• breach of obligations that cannot lawfully be excluded; or

• any other liability that cannot be excluded or limited under applicable law.

Subject to the above, Vitance will not be liable for indirect or consequential loss that was not reasonably foreseeable when you agreed to these Terms.

We are not responsible for loss arising solely from:

• inaccurate or incomplete information provided by you;

• failure to follow product instructions or storage requirements;

• use of products contrary to professional medical advice;

• unauthorised access caused by your failure to protect account credentials;

• events outside our reasonable control; or

• independent third-party services outside our control.

Where permitted by law, Vitance’s total liability arising from a particular order will not exceed the total amount paid by you for that order.

This limitation does not apply where such a limitation would be unlawful or unreasonable under applicable law.

SECTION 24 — YOUR RESPONSIBILITY

You are responsible for:

• providing accurate and complete information;

• reviewing your recommended nutrition plan before ordering;

• following product labels, dosage instructions and storage directions;

• not sharing products with another person where they were selected for your use;

• seeking professional advice where appropriate; and

• using the Services lawfully.

You will be responsible for losses reasonably incurred by Vitance as a direct result of your fraudulent, unlawful or wilfully abusive use of the Services.

Nothing in this section requires a consumer to indemnify Vitance for losses caused by Vitance’s own breach, negligence or unlawful conduct.

SECTION 25 — EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure to perform an obligation caused by an event outside our reasonable control.

Such events may include:

• severe weather;

• natural disasters;

• epidemics;

• government restrictions;

• transport disruption;

• telecommunications or internet failure;

• power failure;

• labour disruption;

• courier interruption;

• supplier failure; or

• other comparable events.

Where such an event materially affects an accepted order, we will use reasonable efforts to notify you and arrange fulfilment, adjustment or cancellation as appropriate.

SECTION 26 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable.

If that is not possible, the affected provision will be severed.

The remaining provisions will continue in full force and effect.

SECTION 27 — WAIVER

If we do not immediately enforce a right or provision under these Terms, this does not mean that we waive that right or provision.

A waiver will be effective only where it is clearly communicated and applies only to the specific circumstances for which it is given.

SECTION 28 — ENTIRE AGREEMENT

These Terms, together with the policies and terms expressly incorporated into them, constitute the entire agreement between you and Vitance concerning the use of the Services.

They replace previous versions of the Terms and previous communications concerning the same subject matter.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

SECTION 29 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations under these Terms as part of a merger, restructuring, financing, sale of business or transfer to an affiliate or successor, provided that this does not materially reduce your rights.

SECTION 30 — GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising from or relating to the Services, products or an order are governed by the laws of the Hong Kong Special Administrative Region.

You and Vitance agree that the courts of the Hong Kong Special Administrative Region will have jurisdiction over disputes arising from or relating to these Terms.

Nothing in this section prevents a consumer from using any dispute resolution procedure or consumer remedy available under applicable Hong Kong law.

SECTION 31 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 32 — CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We may update these Terms from time to time to reflect changes to:

• the Services;

• our products;

• our business operations;

• applicable law; or

• technical or security requirements.

The updated Terms will be posted on the website with a revised effective date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively alter the terms applicable to an order already accepted unless required by law or expressly agreed with you.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms.

SECTION 33 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Vitance Technology (HK) Limited
Trading as Vitance

Email: hello@vitance.hk
Business address: THE CLOUD, NO.111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG

Effective date: 14th, Jul, 2026